Can I combine scheduled batches and made-to-order products?
Yes. Choose one or more selling methods per product. The same loaf can be sold from a scheduled batch or made for another date with preparation notice. Selling out a batch does not close the made-to-order option. Keep scheduled batches only if that is all you need.
Can customers request custom cakes or sweets?
Yes. Enable custom requests for the relevant products. Customers can describe their requirements and add inspiration photos. Review the request, issue a quote and let the customer accept and pay. A request alone is not a confirmed order; checkout takes full payment, not a deposit.
Can I offer delivery and charge by driving distance?
Yes, for made-to-order and custom orders. Configure a delivery window and dispatch location, maximum driving distance, and free, flat, distance-band or per-mile pricing. You can offer free delivery within a distance for a qualifying merchandise subtotal. Your business performs the delivery; BakePorch does not supply drivers.
Can individual products have different delivery rules?
Yes. Products can inherit your store delivery rules or use an override. Every item must qualify for the destination. A mixed basket pays the highest applicable delivery fee once, rather than adding a delivery charge for every item.
Is this a marketplace?
No. Each bakery has its own storefront link to share with customers. BakePorch does not put your shop into a shared public marketplace or mix your orders with another bakery’s.
Do I need to enter my recipes to sell?
No. Start with products, photos, prices and availability. Recipes & Production and Cost & Inventory are optional. Enable either when it helps your business; recipe-based stock use and batch costing need both.
Can I sell different sizes or packs?
Yes. A product can have named options such as Small, Large, 6-pack or 12-pack, each with its own price and availability. Weights are optional and are separate from pack quantities.
Can one bake have more than one pickup location?
Yes. Add multiple pickup locations and pickup windows to a bake date. Customers choose from the available pickup options when ordering.
Who pays the BakePorch service fee?
The service fee is 5% of the order subtotal on card orders, including any delivery charge and after applicable loyalty discounts. By default, customers pay the BakePorch service fee at checkout. You can choose to absorb it in your shop’s payment settings instead. Square processing fees are separate and paid by the seller on the full amount charged, including any customer-paid service fee. Changing this setting affects new checkouts, not existing orders.
When can customers pay by card?
Connect your Square account in payment settings, choose your payment location and enable card checkout. Customers see their full total before paying, and you manage payments and refunds from your bakery dashboard.
Can I use baker’s percentages and sourdough formulas?
Yes. Use standard ingredient-and-quantity recipes or import .xlsx and .xlsm formula workbooks with linked stages such as starter, levain and final dough. Review detected sheets and ingredient mappings before saving, then adjust inputs, save batch weigh-outs and keep master versions. Not every spreadsheet layout or formula is supported; review the recipe before using it for a bake.
Can I change my storefront later?
Yes. Open Manage bakery → Storefront design to edit individual sections, preview your changes and publish when you are ready. Your everyday work stays separate from design settings.
Who can see my private business information?
Other bakeries cannot access your private recipes, customers or orders. You control your bakery staff’s access. Authorized platform administrators can access your bakery to provide support.
Does BakePorch make my food labels legally compliant?
Print labels for individual products or an entire bake day, select what information appears and optionally add your storefront QR code. State guidance includes effective dates and official source links where available. BakePorch does not certify legal compliance. Review your ingredients, disclosures and applicable requirements before use. Nutrition calculations are not included.
Can I estimate profit before a market?
Yes. Save planned production and expected sales, then estimate ingredient costs, packaging, event fees, profit and margin. Labor, processing and other expenses are optional and shown as excluded when left out. Costs cover everything you plan to make, including expected leftovers. Missing required costs need review; estimates are not guaranteed earnings.
Will customers receive emails about their orders?
BakePorch sends confirmation emails for eligible confirmed, paid online orders with upcoming pickup or delivery. Eligible orders booked more than 24 hours ahead can also receive a reminder. Custom requests and quotes have their own transactional emails. Cancelled, refunded and already-collected orders are excluded from order reminders. Email delivery depends on the address and receiving provider; check spam or junk if a message is missing.
